Payment, Exchange, and Refund Policy

Payments

If you are paying for enrollment with a Purchase Order, you must provide a valid PO number at the time of checkout. After checkout, you will be electronically invoiced via QuickBooks, usually within 3 business days.
If we do not receive your payment at least 30 days before the start of the program, you are at risk of being unenrolled, and your seat will be available to those on the waitlist.

Student cancellation requests must be submitted via email to [email protected]. Cancellation requests received less than 30 days before the start of the program will not be refunded.
If the MUSAR Training Foundation has to cancel a training program due to insufficient enrollment, we will notify all registered students via email as soon as possible. You will receive a full refund, but MUSAR assumes no liability for any expenses incurred.
Forced cancellations due to local or regional natural disasters, terrorist attacks, war, riot, flood, act of God, court order, governmental action, or fire are a risk everybody takes. MUSAR assumes no liability for a particular program’s untimely cancellation or disruption due to these uncontrolled events.

You may swap out an attendee from your agency for another person. However, if the prior student has started or completed any online coursework, there will be a $25 charge to your agency.
The original attendee will be removed from the group but will have access to any online training materials for one calendar year.

For a full refund, you must cancel your registration at least 31 days before the start of class
Failure to attend (no shows) will result in loss of your tuition
Any refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.